FAQ

If you have questions about the automation products or services we offer, you’ve come to the right place.

From our store hours to our around-the-clock emergency contact information, you can find answers to common questions on this page. If you have a fluid power, pneumatic, automation, or custom manifold question, please feel free to send us an email.

We Can Help Answer Your Questions!

What Are Your Terms and Conditions?

See MFP’s Terms and Conditions here.

What Are Your Hours?

The normal business hours for MFP Automation Engineering and our ParkerStore are Monday through Friday, 8:00 a.m. until 5:00 p.m. EST.

Where Are You Located?

We're located at 4404 Central Parkway, Hudsonville, MI (near Grand Rapids, MI). This facility also includes our onsite ParkerStore.

Do You Have Another Location?

No. Our singular facility is located at 4404 Central Parkway, Hudsonville, MI.

Who Are Your Division Key Personnel?

Our president is Roger Betten, and our vice president is Marc Peterson.

Do You Have an Emergency Number?

In the event of an emergency, customers can contact Mark Redmond 24 hours a day, 7 days a week, by calling (616) 293-4508. For additional assistance, please contact your sales representative.

What Are the ParkerStore Hours?

8:00 a.m. to 5:00 p.m. EST.

Do You Handle All Lines of Parker?

We have access to thousands of products. Please visit our products page for a full line of Parker products and other product lines MFP represents.

What Is Your ParkerStore Return Policy?

You can check out all of the ParkerStore return policy information here.

What Email Can I Send Quote Requests to?

Email our customer service address for quote requests: [email protected].

When Will My Order Ship?

Checking on your order through our online portal is coming soon. In the meantime, please call our customer service team at (616) 538-5700, and they will be more than happy to get you an update on your order.

Can You Send Me the Tracking # After the Order Ships?

Absolutely! Call our customer service team at (616) 538-5700 to ask about how to set up automatic shipment notifications (some restrictions may apply).

Can You Expedite?

YES! Call our customer service team at (616) 538-5700, and they will find a solution to get your order to you as soon as you need it.

What Email Do I Send My Urgent Orders to?

Email our customer service address for urgent orders: [email protected]. Please also call (616) 538-5700 to ensure we process your order immediately.

Did You Receive My PO?

Checking on your order through our online portal is coming soon! Have you received an order acknowledgement? If you haven’t within 24 hours, please call our customer service team at (616) 538-5700 to confirm we did receive the order.

Do You Deliver?

Yes. Ask our customer service team how to help set this up by calling (616) 538-5700. Additional charges may apply.

What Is Your Cut-Off Time for Delivering?
  • LTL: 2:00 p.m.
  • Fed-Ex: 2:30 p.m. (including overnight shipments)
  • UPS: 4:00 p.m.
  • Customer pick-up: 5:00 p.m.
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