Customer Survey
 
            Poor  

Excellent

  
            1 2 3 4 5 NA  
1. Communication                      
1.1   Ability to contact the right person quickly                
1.2    Calls are answered promptly                  
1.3   The Voicemail system is user friendly                  
1.4   Return calls or emails are prompt                  
1.5   Our Web-site is user friendly and provides needed services/info.              
                         
2.  Sales/Customer Service                    
2.1   Customer Service ability to resolve issues in a timely manner  
2.2    Customer Service was knowledgeable      
2.3   Proactive service that goes beyond expectations    
2.4    Price inquiries/Quotes are handled quickly and satisfactorily  
2.5   Frequency of face to face sales calls      
2.6   Orders are correct        
2.7   MFP's prices are competitive      
2.8   On-time delivery        
2.9   Post sale technical support      
                         
3.  Administration/Technology                  
3.1   Invoices are billed correctly      
3.2   Inquiries are handled promptly and knowledgeably    
                         
                         
              Definitely
Not		 Maybe Likely Very
Likely		      
4.  Overall Satisfaction                    
4.1   How likely would you be to recommend MFP to a colleague      
4.2   How likely are you to buy additional products from MFP in the future?      
                         
              Dissatisfied Somewhat
Satisfied		 Satisfied Very
Satisfied		      

4.3

   Overall, How satisfied are you with MFP?        
                   
5.  Comments & Suggestions                

       
       
       
                   
6.  Optional                

6.1

Name:

              

6.2

 Company:              

6.3

 Email Address: